Victorinox Reviews

Bought 2 expensive kitchen knives that are simply stunning. Never thought i would get that excited about a knife, these look incredible and perform superbly. I also need to mention their online customer service, simply faultless. An absolute A1 company

I bought a special edition swiss spirit knife from Vctx and it is very good quality...you get what you pay for. And most of the knives either don't loose their value or go up in value.

I’ll begin by saying that I’ve always loved Victorinox products. The products are not the problem. What is the problem is total lack of any kind of literature explaining that when you order direct from Victorinox to the UK you can expect a hefty bill for customs duty, VAT and clearance fees. Maybe I was too naive when placing the order, or should have done more research, however, Victorinox clearly shows “incl. VAT” adjacent to the price, in Sterling, on each product page. They have stores based in the UK. I’m seriously angry that I have had to pay VAT twice, which has cost me half as much again the total price of the order. This has left such a sour taste that I will not purchase anything from Victorinox again, and will most likely never buy any further Victorinox products.

Additional: I received a reassuringly speedy response from Victorinox who have promoted Burton McCall. My knife has now been retuned and Victorinox have offered me a free pouch that I’m waiting for a reply on. My original complaint has been very professionally managed.
This company offers a lifetime guarantee on it’s knives so I emailed them about having mine serviced. I received a reply from a company called Burton McCall who apparently deal with their UK servicing. I followed their instructions on sending the knife back and had a confirmation from them that they had received it: so far so good. The problem is that I was given a time of 8-10 weeks with a possible delay due to Covid until I could expect my knife to be returned: I have now been waiting six months. When I enquire about it I keep being told that ‘Switzerland is delayed’ and ‘there is only one lady working in returns.’ I get the feeling I am going to have to take further action to have my knife returned or replaced. Very poor.

i love coking and there is absolutely no cooking pleasure without a good sharp knife in once hand, so i chose Victorinox to be my companion in this tasks :)))

Excellent service, ordered Friday, delivered Wednesday.
Packing, Quality item & good tracking information, Couldn't fault this. Would certainly recommend.

Ordered before Christmas. Delivery shortly after. So far so good.
Then, in the new year, I got an email asking how I was enjoying my knife! Only then, after emailing them, was I told the courier couldn’t deliver and it had been returned. Remember, we’re in lockdown, I’m always in and my house has been here for about 70 years. It’s off a main road and on satnavs!
I had to wait a week for a refund. Then started getting more emails. One states I’d entered the wrong address. What? I don’t know where I live? I paid by PayPal, which includes my verified address. So even if I struggled to remember where I live, PayPal knows!!
More emails asking me how I like my knife and inviting me to leave a review. So I did, stating what a poor show they made of failing to deliver a Swiss Army knife. I got the following response.
“ Your opinion is very important to us and the Victorinox community. We appreciate you taking the time to write a review on Camper. Unfortunately your review did not meet with our review guidelines, for this reason we are unable to publish your review on our website as it included the following inappropriate content:

You have mentioned a customer service issue.
You have mentioned shipping issues.”
So it’s inappropriate to mention customer service and shipping issues. I guess that sums up this company.
Do not use!

Do not use. Very poor customer service. Package came damaged and empty which I understand can happen. But the customer service response has been terrible. It was me that had to make claims with DHL and liaise between DHL and Victorinox before I was allowed to have a refund, this took a long time and many emails.
Stupidly I gave them a second chance and ordered the same item again after I was issued a refund. However Victorinox customer services cancelled my second order stating that I had not made a claim for the loss of the first package, even after they had issued a refund! Their customer service team and administration are very poor.
I used Swiss Store UK instead, order dispatched same day and delivered with no issues. Lesson learnt, do not use Victorinox online, please learn from my experience and use a third party

Ordered a couple of items directly from Victorinox. After waiting many days for delivery I checked the tracking information of the carrier, DHL. This showed as being 'delivered'. I contacted Victorinox on the phone. The guy took no details at all from me and spoke over me to say that "a delivered status does not mean the package has been delivered" (!) and told me to contact Victorinox by message. When I asked why I would message when I had him on the phone he continued to talk over me repeating himself.
Contacted Victorinox by online message. Eventually got a response to say I should wait a few more days. Nothing to indicate they had even looked at my order or shown any interest in a non delivery.
Victorinox customer service is sorely lacking. My advise is not to buy from Victorinox directly but through a third party. I now have to try and get a refund.

I have Victorinox products and I am very happy with their precision and practicality.